posted 07-20-2001 03:48 PM               

CUSTOMER INFORMATION:

Mr. PAUL TOTARO
72 RIVERSIDE AVENUE
po box 1048
BUFFALO, NY United States 14207 9048
thesarge@billsfan.net
Daytime Phone (716)873-1218

COMPANY OR ORGANIZATION INFORMATION:

future tire
military rd near sheridan
kenmore , NY United States 14217
(716)875-5575

COMPLAINT INFORMATION:

Complaint #: 351456
Complaint Type: Company (other than automobile)
Date Received: 7/10/2001
Primary Complaint Classification: Service Issues
Secondary Complaint Classification:
Complaint:
I took my car, a DodgeVan,in for repair to Future Tire.The car was leaking transmission fluid. I brought it in Friday June 15. He said to call him on Saturday June 16. When I called him from work, he said he could not look at it until Mon. June 18. I called them on Monday and they informed me that it could run $400 plus but as a favor they would ask their SPECIALIST to look at it first. I called back on Thursday June 21. They informed me that it would cost $1200 to repair. I informed them that it was not a good investment.I told them that I would be buying a replacement car and using the van as a trade.

They asked me when I would have it towed. I informed them that it would take me until Saturday July 7.I HIM on Saturday June 30 & told HIM that I would have the car towed by Saturday July 7.

On the Sunday July 1, I stopped by Future and took the two spare tires out of the car and the battery jumper cables. I still had a few things in the van, which I had intended to get out of the van later & have the van towed to my dealer. When I did not see the car on the lot.
He informed me that he had the car towed to a junkyard that day.

When I got to the junkyard, I was informed that he had taken off the tires (4 news ones). The plates were still on the van when it was towed. I went back to the junkyard but they were closing;went back Saturday July 7 and had the plates taken off the van.

The junkyard had the van crushed later that day.
He had supplied a sheet saying the vehicle was abandoned for over 30 days.

I was informed by the junkyard that this was not he first time this has happened.
The car would have worth $1000 as a trade toward the new car.

By the way, Future wants $220 for the estimate.

P.S. He will not give me back the tires.
He laughed at me when I asked for them back and complained.

Desired Settlement: Other (requires explanation)
Settlement Explanation:
Since I do not have a trade, I want compensation and other relief.

I would settle for inkind and pain and suffering relief.
Customer Service Rep: Mr. paul f totaro
Product or Service: dodge van
Model Number: surban
Account Number:
Order Number:
Salesperson: Mr. frank grenga
Payment Made:
Purchase Price:
Disputed Amount:
Payment Method:
Purchase Date:
Problem Date:
Complaint Dates:

The bureau that will handle your complaint is:

Better Business Bureau
741 Delaware Ave., Ste. 100
Buffalo, NY 14209 -2201
Phone: (716)881-5222
Fax: (716)883-5349
Email: nwunsch@upstatenybbb.org
WWW: http://www.upstateny.bbb.org

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