The memory shipped was incorrect (their error not mine) The computer arrived several days later and did not work. I spent approx 2hrs online with their tech support, it was decided the problem could not be dealt with in the field and the computer had to be returned.
I needed the computer for business and had already waited for 10 days for it. I was going to cancel the order and return the machine after the tech told me it would take another 10 days to get a replacement.
After he threatened that I would have to pay return shipping and said he would expidite a replacement I agreed to give them another try if the replacement computer arrived by Monday May 14, 2001. The machine had not arrived by Tuesday the 15th so I checked with them only to find the computer was not going to be manufactured until May 21, 2001. I then proceeded to cancel the order.
Over a period of 3 hours I went through numerous reps and supervisors to cancel the order (I was cutoff twice)it was made as difficult as possible to process the cancellation. I had to go through the process seperately for the computer and the memory. I was informed I would have to pay shipping in both directions for two return kits even though I still had all the original shipping materials.
I received from them two shipments.
1) Memory that was not functional in the computer it was destined for. Their rep selected the memory when I told him how much memory I wanted in the computer. It was shipped in error by them, I did not give incorrect order information.
2) I received a computer that was non-functioning right out of the box, it never did work.
I either have to accept another computer from them in another 10 days or pay shipping in two directions for two of their mistakes. I do not yet know what those costs will be but estimate them to be between $100-$200.
I will eat the shipping cost just so I don't have to deal with this company again.
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