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Forum: Business Related
Topic: Suntrust Bank Sucks!

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Message to Edit: HTML is OFF UBB Code is ON Smilies Legend	Originally posted by Billy Shears on 10-10-2005 05:22 PM Here's what happens when you rely on SUNTRUST Bank... My wife and I relocated out of the US and into Central America in mid-August '05. At the beginning of the month of August we went into the local branch of SUNTRUST to let them know that we were selling our house and leaving the country and that we were going to have the money from our house (a large sum) deposited into our existing SUNTRUST accounts to be used once we were ready in Central America. We filled out all of the paperwork with all of the information they desired and signed everything they asked us to sign in order for us to be able to transfer money between accounts and to also initiate wire transfers over the phone. We thought this was all settled. About four weeks later we found a house we really liked (in our new country) but needed the money for it to be transfered within 48 hours for our contract to be ratified. When I contacted (by phone) the same representative we worked with in the same branch of SUNTRUST she informed us that their manager at that branch was replaced and that the NEW manager would NOT accept our paperwork as is! After explaining to her and the new manager that the house we wanted was riding on this immediate transfer, they asked me to write and sign a request letter along with filling out and signing more forms and "faxing" it all to them. I live 2 hours from the nearest city and fax machine. However, we spent the rest of that day and night traveling and finding a place to fax these documents to them. The next morning I was informed that this was STILL not enough (and with no specific reasons given as to why besides that they were NOT comfortable with wiring money to Central America) and they denied the transfer again!!! At that point I contacted and e-mailed their national manager and all the regional SUNTRUST presidents I could locate (using the internet) and explaining these unusual (to say the least) business practices and the situation they left us in, and of course threatening legal actions and bad press. The next day, I received numerous phone calls from the branch and national managers apologizing repeatedly and finally transferring the money. Later, that same day I talked with the same branch representative and manager that caused all these problems and asked them what else was necessary to avoid any issues like this in the future. They decided that I should mail to them all the original documents that I had faxed previously so that they would have the "original and signed" documents, and could finally properly set us up for telephone wire transfers. I complied completely and immediately. Another two (or so) weeks later... We received a call from my wife's family in South East Asia that her sister was suddenly stricken with a deadly illness and was in the hospital awaiting a blood transfusion. Unfortunately, in different parts of the world hospitals will not continue to treat a patient until the money is paid up front. In our case, her family did not have nearly enough money to proceed and her sister's life hung in the balance. Once we were contacted, we immediately contacted SUNTRUST and requested an immediate wire transfer to her family. BUT, the same representative (as before) DENIED OUR REQUEST AGAIN!!! Her excuse this time was that even though they DID receive our "original and signed" documents, the branch manager "just didn't get around to processing them yet" (and this is after two weeks)!!!!!!!! They again started with the "send this and fax that" routine, BUT AGAIN, living hours from the city and the electronic medium to do so, we could NOT do all that in time (before close-of-business that day)! Add to this the fact that the end of business that day was a 3-day (holiday) weekend, her sister would have to wait those extra 3 days for her necessary blood transfusion...a delay placing her life in serious danger! I explained this to the representative and she then said that she "didn't feel comfortable wiring money (this time) to South East Asia"! She also explained that her manager (the one who did not bother processing our forms) was already on holiday and that she could not get the necessary authorization until the following Tuesday! So apparently, a reprimand and/or her job was MORE IMPORTANT to her than somebody's life!!! I screamed and yelled at her in a last ditch attempt to compel her to do the right thing and accept our request WITHOUT any more "faxes" and or authorizations, but she "cooly" denied us. I have since e-mailed ALL the same presidents and managers. However, to date (being holiday Monday), I have still not had one reply. In the meantime, my wife's sister is fighting to hang on to her life... Please include this on your website, and refer to me/us as "The Campbell's". Also, I am also planning on producing a "Suntrust Sucks" website to help de-fame and inform the public of what could happen to them if they even think about doing business with this disgusting institution. Regards...

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